Poltys Call Centre View

CCView

CCView and Panasonic offer you a call center solution with real-time graphics, ACD reports, built-in call accounting, real time monitor and CRM integration. Supervisors can allocate adequate resources with tools needed to improve performance. Real-Time Monitor allows supervisors to change agents, as needed, to balance workloads. Historical Reports provides global group information and individual performance.

Poltys has designed a cost effective call center management solution to help you manage your contact center operations and handle your high-volume complex calls. With Call Center View (CCView), the supervisor can use the built-in management reports, instant messaging, and real time monitoring, to instantly improve customer service levels. They also have access to real time and historical information gathered over time. Easily identify staffing deficiencies that need improvement and increasing overall group performance.

Cloud Ready

The Cloud Solution of CCView offers a range of web-based services that provide telecoms / IT cost reduction opportunities in medium sized and large organizations. The CCView hosted solution for Cloud means no internal administration or operating costs for the company, only a monthly fee paid to the CCView hosting provider.

This solution has built-in Call Accounting and internal CRM. You can also choose optional CCAgent External CRM Integration support for the following external CRMs:

Features

  • Compatible with Panasonic KX-TDA/TDE/NCP/NS IP-PBX series
  • Cloud ready
  • ACD Reports and statistics
  • Real-time Monitor with statistics
  • Historical information graphics performance.
  • Historical Reports provides global group and individual performance.
  • Connect to up to 100 PBXs
  • Real time call display
  • Improved management of counters and timers
  • Graphics performance in real time
  • Predefined report templates to generate reports

Benefits

  • Reduced hold time
  • Increased agent efficiency
  • Eliminates gathering of common information from customers
  • Rapid ROI based on time saved
  • Cost effective
  • Enhanced productivity
  • Fast response to customer needs
  • Fully integrated Improve customer service levels
  • Improve caller Identification and segmentation
  • Connects to multiple PBX’s
  • Multi-Language Graphical User Interface (GUI): English, French, French Canadian, German, Spanish, Italian, Russian, Arabic
  • Optimize Your Call Center Operations
  • Real-time Monitor
  • Analyze Performance
  • Proactive Management
  • Increase the efficiency of your business
Poltys Call Centre View

Call Centre View specifications

Optional Interactive Voice Response

You can further improve on the call center solution by adding other features such as an Integrated Voice Reponses Unit (IVR), which can be totally customize to fit any environment.

Optional Call Recording

Poltys’ Recording Solution will help you secure recordings of all those important calls, with easy access to call reports that can be archived or easily emailed to multiple email addresses.

Optional Poltys’ Gateway for Microsoft Lync©

It provides the technology to link Microsoft Lync Server ©, to the Panasonic IP-PBX. This provides Remote Call Control (RCC) services to allow users to control and interact with their telephone handsets from within the Lync client.

Interested in the Call Centre View?