Retell Call Analyser Software

Analyser Software

Letting you know: How much each person is on the phone? If you have enough or too many trunks? Most dialled numbers?

Main features

  • Cut operational costs
  • Identify peak call activity periods
  • Allocate staff effectively to cover demand
  • Monitor & Analyse time spent on the phone
  • Identify call time, date, duration & numbers
  • Identify under and over achieving employees
  • Monitor inbound, outbound & abandoned calls
  • Easy to read user interface
  • Real time graphical call summary
  • Drill down real time extension detail
  • Call volume reports, stats and alarms
  • Call costing and fraud alert
Retell Call Analyser Software

Benefits

Lets you know...

How much each person is on the phone?

If you have enough or too many trunks?

Most dialled numbers?


  • Tells you everything that happened on your phone system
  • Identify productive and unproductive employees
  • Identify busy periods and allocate staff resources effectively
  • Available as stand alone call management, or fully integrated with call recording

Interested in the Retell Call Analyser?