
CA ACD Reports Module
Communications Assistant
Poltys CA ACD Reports Module is a productivity tool that provides Call Center reporting features, adding ACD Call Center specific functionality to Panasonic Communications Assistant.
Features
- Compatible with Panasonic KX-TDE/ NCP/ NS IP-PBX series
- Collect ACD statistics from Panasonic CA Supervisor
- Build reports by month/ day/ hour/ day of week
- Group report information for a selected time range
Group Report Statistics:
- Total number of calls
- Average Answer Time
- Overflow Calls
- Lost Calls
- Max Waiting Calls
- Longest Waiting Time in Queue
Agent Status Report ACD Statistics:
- Login Time
- Not-ready (break) Time
- Busy Time
- Working After Hours Call Time
Benefits
- Evaluate Call Center Performance
- Evaluate Service Level Objectives
- Identify and avoid past Call Center problems
- Improve customer relationship management
- Monitor simultaneously: System, ACD Groups, ACD Extensions, CO Trunks
Ideal Customers
- Inbound Call Center Supervisor (Help Desk, Customer Support, Sales, etc.)
- Outbound Call Center Supervisor (Telemarketing, Political Surveys, etc.)

Product Presentation
Poltys CA ACD Reports Module is a productivity tool that provides Call Center reporting features, adding ACD Call Center specific functionality to Panasonic Communications Assistant.
Interested in the Module?