Features

• Compatible with Panasonic KX-TDE/ NCP/ NS IP-PBX series
• Collect ACD statistics from Panasonic CA Supervisor
• Build reports by month/ day/ hour/ day of week
• Group report information for a selected time range

Group Report Statistics:

• Total number of calls
• Average Answer Time
• Overflow Calls
• Lost Calls
• Max Waiting Calls
• Longest Waiting Time in Queue

Agent Status Report ACD Statistics:

• Login Time
• Not-ready (break) Time
• Busy Time
• Working After Hours Call Time

Benefits

• Evaluate Call Center Performance
• Evaluate Service Level Objectives
• Identify and avoid past Call Center problems
• Improve customer relationship management
• Monitor simultaneously: System, ACD Groups, ACD Extensions, CO Trunks

Ideal Customers

• Inbound Call Center Supervisor (Help Desk, Customer Support, Sales, etc.)
• Outbound Call Center Supervisor (Telemarketing, Political Surveys, etc.)