Retell Call Analyser Software
Letting you know: How much each person is on the phone? If you have enough or too many trunks? Most dialled numbers?
- Cut operational costs
- Identify peak call activity periods
- Allocate staff effectively to cover demand
- Monitor & Analyse time spent on the phone
- Identify call time, date, duration & numbers
- Identify under and over achieving employees
- Monitor inbound, outbound & abandoned calls
- Easy to read user interface
- Real time graphical call summary
- Drill down real time extension detail
- Call volume reports, stats and alarms
- Call costing and fraud alert
Lets you know...
How much each person is on the phone?
If you have enough or too many trunks?
Most dialled numbers?
- Tells you everything that happened on your phone system
- Identify productive and unproductive employees
- Identify busy periods and allocate staff resources effectively
- Available as stand alone call management, or fully integrated with call recording
Interested in the Retell Call Analyser?