Phone System

• Cloud-based phone service with 100+ enterprise grade calling features and excellent network call quality and uptime
• System configuration and call reporting are managed from a single web-based portal
• Protect your business and increase employee productivity with built-in Spam Caller Protection

Mobile

• The CONNECT Mobile App makes any smart phone an essential collaboration tool
• Extend your desktop phone number and extension to your mobile phone
• Place and receive calls, send chats and text messages, see who is available, and manage voicemail – anytime, anywhere
• Sync contacts from popular third -party platforms (Microsoft 365®, Google, and more) to your desktop and mobile device

Desktop

• The CONNECT Desktop App empowers employees with the flexibility to communicate the way that works best for them
• See who is available, send chats and text messages, place and receive calls, share screens, start video calls, share files, view and manage voicemails–all from a single application
• Use desktop application to place and receive calls or as a call controller for your associated desk phone or as a soft phone from your PC or Mac®
• Sync contacts from popular third -party platforms (Microsoft 365, Google, and more) to you desktop and mobile device

Video Conferencing

• Face to face meetings via HD video eliminate unnecessary travel and empower teams with remote members to be more productive
• Establish a personal connection with customers and business partners, and improve internal communication between offices
• Host web meetings using slides, or screen-sharing with up to 100 HD video presenters and up to 200 web attendees (number of video presenters & attendees varies by plan)
• Emojis allow attendees to react to content being presented and keeps the meeting more interactive
• Access to advanced features like automatic meeting lock, virtual backgrounds, meeting transcriptions, and more

Remote Office

• NEC’s CONNECT preconfigured phones can be plugged into any location that has an internet connection
• Remote desk phones work exactly the same way as they do in the office, with access to all the same features and functionality as everyone else in the company

Phone

• CONNECT phones1 are plug and play, delivered pre-configured to work seamlessly
• No special setup or technician required

Voicemail

• CONNECT voicemail can be managed and accessed according to user needs
• Listen and manage from the desktop phone, or through the mobile app
• Transcribed voicemail messages can be delivered via email, or viewed on the mobile app
• Voicemail can be received or forwarded as a downloadable email attachment

Presence Indicator

• NEC’s CONNECT desk phones and applications include presence – the ability to see whether your company contact is available, or busy on the phone
• Desktop phones include a busy lamp field (BLF) in the LCD display that indicates presence
• CONNECT desktop and mobile apps display presence information alongside each contact in the Active Directory

Fax

• UNIVERGE BLUE WEBFAX is a ‘virtual’ fax service that allows users to receive and manage faxes via the web or email
• Transmits faxes directly from a Windows®-based PC
• Senders simply dial the WEBFAX number from their fax machine, as they normally would

Team Chat

• Communicate with more than voice and email – use direct chat and private and public channels to have conversations, share files, and more in real-time
• Use direct chat to communicate with an individual colleague
• Use private and public channels to discuss specific topics in groups
• Send and receive unlimited text messages across US, Canada, and Puerto Rico
• Access advanced collaboration features like @ mentions, search in chat, replies, rich text editor, and more
• All messages automatically sync across mobile and desktop apps, and are securely encrypted in transit and at rest

File Collaboration

• Up to 200GB per user (pooled) of UNIVERGE BLUE SHARE file storage included
• Access files from desktops, laptops, smartphones, tablets, file servers, and the web
• Full control over files, users, devices, and sharing activities

File Backup

• SHARE provides real-time backup of all files, mobile photos, and videos
• Point-in-time file restoration for quick recovery from ransomware and other types of data loss
• Share files with other users and co-edit in real-time for Microsoft Office 365® Users

Call Center (Voice Only)

• Built right into CONNECT PRO and PRO PLUS packages, delivering a single pane of glass for all your customer interactions
• Smart Greetings announces to callers the number in queue along with estimated wait time
• Automatically connects callers to the next available agent when all agents are busy with calls
• Routes calls to organized departments such as sales, customer service, or technical support
• Enhanced supervisor calling abilities: monitor, whisper, and barge
• Real-time dashboards with calling statistics for desktop or wall board display
• Supervisor Reporting: Real-time, historical, and graphical reports
• Doubles the hunt group call recording storage that comes with CONNECT (from 100 hours to 200 hours)
• Pre-built integrations
• Available for CONNECT ESSENTIALS package as an optional add-on

Univerge Blue Meet Webinars (Optional Add-on)

• Promote on-line webinars with custom invitations, registration pages, and email reminders – all included in one complete webinar solution
• Host webinars using slides, or screen-sharing with up to 12 HD video presenters and up to 1,000 attendees
• Launch quick-polls, share results in real-time, and gauge audience reactions to your content with emojis
• Generate detailed reports and follow up with emails and surveys to attendees down the purchasing funnel

Increased Productivity

CONNECT makes a more productive workforce

• Allows a user’s mobile devices to interact seamlessly with the corporate phone system
• Virtually anywhere, anytime, and on any device – creates a more flexible workforce
• Transcribes voicemail messages to text and/or email, allowing for more efficient voicemail management
• Integrated chat and SMS, video conferencing, screen sharing, file sharing, file backup, and integrations extends reach and facilitates collaboration

Lower Costs

No phone system hardware to buy, install, manage, upgrade, or replace

• Reduces infrastructure and operating costs with no additional hardware to buy
• Consolidates voice and data onto one network
• Flat, per-user rates with no extra or hidden fees
• 100+ enterprise grade calling features included in the service

High Reliability

The CONNECT voice network is purpose-built for reliability

• 99.999% financially-backed uptime SLA
• VoIP tests help ensure a reliable connection and high voice quality
• Redundant East/West data centers increase reliability and reduce latency

Simplified Scaling & Management

CONNECT scales according to the needs of any business

• Order service according to the number of users; no guessing number of lines needed
• Ordering additional service is easy & can be done online; no technician or special expertise required
• Scales to a large number of users per business
• Manage service and features using user-friendly UNIVERGE BLUE CONTROL PANEL
• Gain insights on CONNECT services with the Service Adoption Dashboard to get the best value out of your cloud communications solutions

Business Continuity

Never miss an important business call

• CONNECT automatically rings all your end points (desk phone, mobile, etc.) with every call and in the event that you don’t answer, it routes the call to any number you choose (branch office, automated attendant, mobile number, etc.)

Enhanced Customer Experience

• Basic call center functionality included in CONNECT PRO and PRO PLUS packages
• Option to add UNIVERGE BLUE ENGAGE ADVANCED and COMPLETE Contact Center at any time
• Contact Center delivers more responsive, informed, and positive customer experiences
• Plans for businesses of all sizes, industries, and levels of sophistication