Panasonic KX-NSX2000 Business Communications Server
Every business has different communication needs: connecting with their customers in different ways, in different places and using a range of devices. That’s why today’s mobile and fragmented workforce needs a communication solution capable of meeting the demands and expectations of their clients whenever they arise.
Discover the new business communication server
The KX-NSX helps companies provide a great overall customer experience by delivering the next generation communication system that meets today’s flexible workforce and increased customer demands. So whether you have employees that work in various locations around the office, are adding new employees, setting up a new office, starting a help desk or setting up employees to work from home - the KX-NSX can easily adapt to your needs.
When IP started to gain popularity, it became possible to assign a telephone number to a specific device. Simply by moving the device, users could use the same number in different locations.
Backup and support whenever you need it
An automatic system back-up is activated, so if the primary unit fails a secondary unit is promoted to the working system, providing a totally resilient service to support the mission critical communications of your business.
Panasonic’s cloud service enables maintenance and service to be carried out remotely, allowing for quick system recovery – anytime, from anywhere.
Be there for your customers whenever they need you
Communicate with customers wherever work takes you. Thanks to a multi-zone wireless system, you can receive calls on the go from different devices. You can even switch between desk phone and mobile during conversations.
Connect mobile devices as office extensions with the same number for efficient management and seamless customer service. Presence management features, text chat and video call functions provide greater mobility and business flexibility.
Unify business communications
Improve efficiency and enable users to utilise limited resources effectively through Panasonic’s UC Pro support, video communication functions, a built-in call centre function, partner application linking and more.
Monitor callers in real time to understand and improve onsite problems. Produce call reports and save them to an external server to identify new opportunities and improve customer service.
What kind of communication fits with your business?
Whatever type of communication you need for your business, Panasonic’s KX-NSX Series offers users a wide range of capabilities and features to suit your workforce.
KX-NSX provides services integrated with the users' work style
Users are classified into three groups to better facilitate their management:
Normal Users
For users who primarily work using a telephone (can be a fixed, cordless or softphone).
Mobile Users
Users, such as sales representatives, who spend most of their time out of the office and require a smartphone or other mobile device to communicate with their customers.
Advanced Users
For users, such as supervisors of a call centre, who hold the authority to monitor correspondence with customers.
Standard communication
Efficiently control communications from a PC and use IM and presence management to quickly reach co-workers; and easily contact people when moving around the office using a DECT wireless system.
Remote users
Use the same extension number at home and at the office, providing customers and users with streamlined communication.
Mobile users
Use any mobile phone as an extension of the office phone, enabling you to communicate with clients from anywhere with one number access.
Reception/Operators
Streamline call handling with easy operations such as point-and-click call controls for caller identification. With the KX-NSX and proprietary telephone, you can check the status of members, easily route calls and cover multiple offices.
Executives/Supervisors
Effectively control office communications of all users using extensions, mobile phones or PCs. With the KX-NSX with UC Pro, they can perform UM (Unified Messaging), video calls and one number management.
Call centres
Monitor, record and measure agent’s calls and produce reports to summarise activity and optimise call centre performance.
Multi-Devices
Each user can assign a single phone number to multiple devices such as their office phone and mobile phone, which enables a phone or mobile phone to be easily used as an office extension. Users can easily manage multiple devices spread over various locations using a single number.
Smart Desk
This function enables a number of users to share the same extension. Users apply their own profile with a service-in operation so they can only receive their personal calls and voicemail. Once they have serviced-out, it becomes available for another employee. When an employee services in at a location, they are automatically serviced out at any previous location.
My Portal
Using the My Portal web-based user interface, each user can easily operate the telephony function settings and Unified Message customisation without knowing the PBX-specific feature number.
Multi-Connection System
The KX-NSX is ideal for any company with scalability. Supports up to 2,000 users and provides connectability for up to 32 sites with the KX-NS series for seamless communication. It can also save costs for making calls between offices with KX-NS networking as internal calls and provides sharing of up to 128 tenants, unified messaging, an office directory and much more.
Centralised Management
The KX-NSX enables companies spread out over multiple locations to perform remote management from a single site using IP networking. There is no need to have an administrator at every site, which enables low cost operations.
Terminal Line-up
The KX-NT500 series of fully functional IP telephones is designed for various businesses that require advanced communication.
IP Proprietary Telephone
DECT Portable Station
SIP Telephone
IP Camera & IP Video Doorphone
Key features
- Stand-alone capability means operations continue in the event of a network outage
- Remote system maintenance can be performed via a secure connection to a Panasonic KMS server and cloud service
- UC Pro integration connects multiple devices such as desktops and mobiles, providing a complete unified communication solution for improved customer relationship management
- DECT wireless system reduces waiting time and routes calls accurately
- Mobile phone integration allows mobile devices to be connected as office extensions
Downloads
Interested in the KX-NSX2000?
