Poltys Call Accounting
Saving more on telecommunications expenditures requires tracking and understanding usage, also known as Call Accounting. Comprehensive Call Accounting systems record thorough details on all inbound and outbound calls. Call Accounting systems are valuable to organizations with large customer service workforces, or a business model that uses telecom services to generate income.
Poltys has designed a cost effective call accounting solution to help you manage your telephony costs and observe your high-volume telephony traffic. With Call Accounting (CCAccounting), the supervisor can monitor and report telecommunication activity. CCAccounting collects incoming and outgoing telephone data generated by your phone switch and is used to control operation expenses, distribute costs and increase employee productivity. The telephony data collected typically includes date, time, call duration, calling/destination parties, call authorization, account code and line/trunk information. CCAccounting uses this data to provide cost, caller identification, location information and more for report summary and detail generation.
Poltys’ CTI technology allows your supervisor(s) to manage multiple networked IP-PBX on a single application server. You no longer need to divert calls to handle spikes in call traffic, or remake reports from multiple systems to see all the activity within your organization. You can network up to 100 different Panasonic systems together maximizing your management and staff resources, regardless if the workers are using analog, digital or IP phones.
- Compatible with Panasonic KX-TDA/TDE/NCP/NS IP-PBX series
- Web-based User Interface
- Reliable communication with PBX via Panasonic CSTA (TCP/IP or USB)
- Multi-language support with currency details for each country
- Detailed cost report for each department (group) or extension
- Comprehensive reporting regarding system activity
- Logging of entire phone system activity
- Scheduled reports sent by email
- Connect to up to 100 networked Panasonic IP-PBXs simultaneously
The primary use of Call Accounting is devoted to properly allocating telecom expenses to the right business unit, department or employee code. This visibility gives your organization the ability to evaluate how each department or employee is performing against plan.
By aggregating call expenses by carrier and type, such as fixed line long distance or mobile device texting, Call Accounting allows your organization to negotiate better rates with carriers or institute enterprise-wide policies to help control usage.
From call routing efficiencies to capacities on data delivery, Call Accounting systems can help enterprises identify a wide range of improvements. For example, your company may be able to examine queue times and abandoned calls to improve human resource allocations. Or perhaps, you are able to re-evaluate trunking configurations to reduce outages.
Using a manual process to properly tracking telecom usage is extremely inefficient and time consuming. By using a Call Accounting system, such as WinCall® from TTI, you can free your staff to perform the analysis you need to make decisions, rather than spend most of the time gathering and inputting data.
Track All Calls.
Analog, Digital, VoIP.
Integrates All Company Sites.
Flexible Reporting Features.
Call Accounting specifications
Optional Interactive Voice Response
You can further improve on the call center solution by adding other features such as an Integrated Voice Reponses Unit (IVR), which can be totally customize to fit any environment.
Optional Call Recording
Poltys’ Recording Solution will help you secure recordings of all those important calls, with easy access to call reports that can be archived or easily emailed to multiple email addresses.
Optional Poltys’ Gateway for Microsoft Lync©
It provides the technology to link Microsoft Lync Server ©, to the Panasonic IP-PBX. This provides Remote Call Control (RCC) services to allow users to control and interact with their telephone handsets from within the Lync client.
Interested in the Call Accounting?