Our Maintenance Agreement is our commitment to you

Now that your new system has been installed and is operational, the question often arises:

“What happens when things don’t work?”

Even though your product has a 12 month manufacturers’ warranty from the date of purchase, this only provides for the repair or replacement of the offending item when it is returned to the manufacturer. And this whole process usually takes them anything from 6 days to 6 weeks from start to finish. Thus relying on a manufacturers’ warranty could seriously jeopardise the purpose of your business enterprise.

Additionally, and as we all know, complex systems require highly skilled, trained and qualified personnel to quickly diagnose an issue and then have the faulty part replaced from an existing stock inventory (either vehicle or stores stock). Thereby leaving your business fully functional once again, and in the least amount of downtime humanly possible. When reporting a fault to our Fault Desk your details are logged and timed so that we have a record of when the fault is cleared. With our clearance rate being within 3-4 working hours, this is a record of which we are duly proud.

Perhaps this is why our customers choose to have a maintenance agreement with us right from the start. Planned maintenance is necessary to ensure that we adequately equip our engineering resources including vehicle stock requirements so that effective maintenance can be provided in accordance with our maintenance obligations. Upon entering into an agreement with us, many customers demand to know “what is your quality of service?”

Historically the telecommunications environment has been governed by appropriate UK Certification Bodies, against the requirements of the internationally agreed quality standard ISO 9001. The Certification Bodies are themselves accredited by the United Kingdom Accreditation Service (UKAS) and for this reason we are sometimes still asked “is maintenance mandatory?”